Warranty Policy
At Adstrust.net, we are committed to providing high-quality accounts and reliable support.
To ensure transparency, this Warranty Policy outlines the guarantees offered with each type of account, as well as situations where warranty does not apply.
Facebook Profile Accounts Warranty
Warranty Period: 24 hours after delivery.
Coverage:
Invalid login credentials.
Locked or disabled accounts within 24 hours of delivery (if not caused by misuse).
Conditions:
You must log in within 24 hours of receiving the account.
The email used for login will be recorded for warranty purposes.
After successful login, the account becomes your full responsibility.
Exclusions:
No warranty if issues arise after 24 hours.
No warranty for bans due to violations of Facebook policies.
At Adstrust.net, we are committed to providing high-quality accounts and reliable support.
Facebook Business Manager (BM) Warranty
At Adstrust, all Business Managers (BMs) are guaranteed only at the time of delivery.
The warranty applies when the customer receives the BM and has the opportunity to fully inspect and verify that the BM is active, accessible, and in good working condition.
Once the customer confirms that the BM has been received successfully and is functioning properly, the transaction is considered complete.
After this confirmation, the BM will no longer remain under full warranty status.
It will be moved to Partial Warranty status or considered Warranty Exited, depending on the product type and the agreed transaction terms.
Important Notes
The warranty is valid only during the initial delivery and checking period.
Customers are responsible for inspecting the BM immediately upon receipt.
Once the BM is confirmed to be fully functional, Adstrust’s full warranty obligation ends.
Any issue arising after confirmation may not be covered under the original full warranty terms.
Adstrust Commitment
Adstrust is committed to delivering Business Managers in the correct condition as described at the time of sale.
We encourage all customers to verify access, status, and core functionality immediately after receiving the BM to ensure a smooth and transparent transaction.
Business Manager (BM) Unlimited / NoLimit Warranty
Coverage:
If the verification status of a verified BM (with original documents) is revoked within 7 days, we will issue a replacement.
If the spending limit is lower than advertised, coverage lasts up to 3 days.
Exclusions:
Adding credit or debit cards.
Creating or using new ad accounts under the BM.
Using prepaid or unsupported payment methods.
Making structural changes (adding domains, creating pages, bulk modifications).
Key Points:
No refunds are offered. Replacements only apply within the warranty period.
Once delivered, BM management is the buyer’s responsibility.
The invite link will not remain valid after 3 days; we recommend keeping backup profiles.
Facebook Ads Accounts Warranty
Warranty Period: 24 hours after delivery.
Coverage: Invalid login or non-functional account.
Exclusions: Ads disapproval, account bans, or holds due to ad content, payment issues, or policy violations.
Other Social Media Accounts Warranty
TikTok Accounts
24-hour warranty for login/access errors.
No warranty if banned due to policy violations.
YouTube Accounts
48-hour warranty for login/access issues.
No warranty for suspension due to uploaded content.
Instagram Accounts
24-hour warranty for login/access errors.
No warranty for bans due to spam, automation, or inappropriate content.
Hotmail Accounts
24-hour warranty for login/access issues.
No warranty if accounts are misused for spam or phishing.
Cases Where We Cannot Provide Replacements
Adding payment methods or prepaid cards.
Creating ad accounts or publishing ads inside BM.
Adding or verifying domains within BM.
Creating pages under BM.
Major changes to the BM structure (except renaming).
Accounts in good condition upon delivery that later face restrictions due to usage or platform rules.
Reasons for Exclusions
We cannot guarantee the reliability of payment methods you add.
We cannot control the ads you place or ensure compliance with platform policies.
If your domains, pages, or ad history are already flagged, restrictions may occur beyond our control.
We do not resell used or risky Business Managers — once delivered, the account is considered new and final.
Important Notes & Key Points
Refunds are not provided for delivered assets. Terms of Service. Industry standard practice is replacement within warranty, not refunds.
Once delivered, you are fully responsible for the account.
Continuous replacements are not possible if issues arise after warranty or due to misuse.
It is advisable to keep backup Business Managers across profiles for redundancy.
Warranty Claim Process
Contact us to claim warranty
Claims must be submitted within the warranty period.
Provide: order ID, account details, and description of the issue.
Our team will verify and, if valid, issue a replacement promptly.