Warranty Policy

Warranty at a glance

Facebook profile accounts

Coverage

• Invalid login credentials.
• Locked or disabled accounts within 24 hours of delivery (if not caused by misuse).

Conditions

• You must log in within 24 hours of receiving the account.
• The email used for login will be recorded for warranty purposes.
• After a successful login, the account becomes your full responsibility.

Exclusions

• No warranty if issues arise after 24 hours.
• No warranty for bans due to violations of Facebook policies.

Facebook Business Manager (BM)

At AdsTrust, all Business Managers (BMs) are guaranteed only at the time of delivery. The warranty applies when the customer receives the BM and has the opportunity to fully inspect and verify that the BM is active, accessible, and in good working condition.

Once the customer confirms that the BM has been received successfully and is functioning properly, the transaction is considered complete. After this confirmation, the BM will no longer remain under full warranty status. It will be moved to Partial Warranty status or considered Warranty Exited, depending on the product type and the agreed transaction terms.

Important notes

• The warranty is valid only during the initial delivery and checking period.
• Customers are responsible for inspecting the BM immediately upon receipt.
• Once the BM is confirmed to be fully functional, AdsTrust’s full warranty obligation ends.
• Any issue arising after confirmation may not be covered under the original full warranty terms.

AdsTrust commitment

AdsTrust is committed to delivering Business Managers in the correct condition as described at the time of sale. We encourage all customers to verify access, status, and core functionality immediately after receiving the BM to ensure a smooth and transparent transaction.

Business Manager (BM) Unlimited / NoLimit

Coverage

• If the verification status of a verified BM (with original documents) is revoked within 7 days, we will issue a replacement.
• If the spending limit is lower than advertised, coverage lasts up to 3 days.

Exclusions

• Adding credit or debit cards.
• Creating or using new ad accounts under the BM.
• Using prepaid or unsupported payment methods.
• Making structural changes (adding domains, creating pages, bulk modifications).

Key points

• No refunds are offered. Replacements only apply within the warranty period.
• Once delivered, BM management is the buyer’s responsibility.
• The invite link will not remain valid after 3 days; we recommend keeping backup profiles.

Facebook ad accounts

Coverage

• Invalid login or non-functional account.

Exclusions

• Ads disapproval, account bans, or holds due to ad content, payment issues, or policy violations.

Cases where we cannot provide replacements

Reasons for exclusions

• We cannot guarantee the reliability of payment methods you add.
• We cannot control the ads you place or ensure compliance with platform policies.
• If your domains, pages, or ad history are already flagged, restrictions may occur beyond our control.
• We do not resell used or risky Business Managers — once delivered, the account is considered new and final.

Important notes & key points

• Refunds are not provided for delivered assets. Industry-standard practice is replacement within warranty, not refunds — see our Terms of Service.
• Once delivered, you are fully responsible for the account.
• Continuous replacements are not possible if issues arise after the warranty period or due to misuse.
• It is advisable to keep backup Business Managers across profiles for redundancy.

Warranty claim process

• Contact us to claim warranty.
• Claims must be submitted within the warranty period.
• Provide your order ID, account details, and a description of the issue.
• Our team will verify and, if valid, issue a replacement promptly.